Frequently asked questions
WHAT IS AUTO DEBIT?
Auto debit is a way to reduce your monthly class fees and make it easier to pay for classes, store charges and recital costumes.
Auto debit forms are only valid for a particular session. Once the session has ended, all autodebit forms for that session are shredded and credit card information is deleted from RDC’s system. You must complete a new autodebit form AT THE STUDIO each and every session and you cannot sign up for Auto debit online – it is IN STUDIO ONLY. NO EXCEPTIONS
Dancer’s monthly tuition can be automatically debited from a credit card between the 1 st and 10 th of each month – but not a specific date. Discounted Monthly Tuition fees will apply (a general savings of $5.00 per month). If auto debits rejects for any reason, fee discounts may be withdrawn at the discretion of management. You must separately authorize non-tuition charges (POS, store, recital fees and costumes).
WHAT ARE YOUR FEE POLICIES?
Registration Fees: Each student will be charged a non-refundable annual registration fee payable in September, or upon registration. Discounts may be given for multiple students in a single family. Single Class fees will be higher if the registration fee is not paid but single classes may not be available if the class is full and there is no guarantee of future space. Registration fees are not prorated.
Tuition: Fees for class may be paid by the month or by the class. If the class is not full, per class fees are higher and there is no guarantee of space from week to week. Monthly tuition charges for School Year Sessions are based on the total number of weeks in each session (September through June)- 4 week months from September through May (including December) and 2 weeks in June. Costume week and Picture week classes are charged as regular classes. If your child is participating in recital, you are committing to attend class and pay tuition through June. Tuition may be paid in advance however, there are no refunds on pre-paid amounts of any kind.
Because of different school calendars, RDC does not close for a spring break and no credits will be given for school vacations or holidays. Monthly tuition rates are not affected by holidays or school vacations. When the studio is closed for the weekends of Thanksgiving (Thursday, Friday & Saturday) and Memorial Day (Friday, Saturday, and Monday), student accounts will be credited for classes missed on those days. There is no credit for December 2018 or January 2019 as the last week in Dec and 1st week in January make up a full week. Credits are issued at $14.50 per 45 minute class, $15.25 per 55 minute class, and $28.25 per 115 minute class. No credits are issued for students on Unlimited class fees. No credits are given for missed classes during a month that are not made up.
Tuition fees are billed and due on the first calendar day of the month. Because we hold a space for your child in a class as of the first calendar day of the month, classes not cancelled before the 1st calendar day of the month (not the first class meeting of the month) will be charged for the full month. Tuition bills will not be mailed or emailed to student’s homes. Tuition can be paid by cash, check or credit card. RDC reserves the right to have dancers sit out of classes, without make ups, if their account has any outstanding balances until the account is paid in full.
Auto Debit: Discounted tuition is available if a parent signs an authorization at the studio to allow RDC to automatically charge a credit card each month for tuition. The card will be charged between the 1st and 10th of each month, not a particular date. If you want to stop auto debit, you must advise the Front Desk in person before the 1st calendar day of any calendar month. If auto debits rejects for any reason, late charges will apply and fee discounts may be withdrawn at the discretion of management. You must separately authorize non-tuition charges (POS, store, recital fees and costumes). New auto debit forms are required each session (School year and summer). Auto Debit forms are shredded at the end of each session. YOU CANNOT SIGN UP FOR AUTODEBIT ONLINE, you must complete a form AT THE STUDIO.
Recital Fees: Recital Performance Fees and costume charges, if the student is participating, will be due by a particular deadline (generally early December and January). The deadline will be posted IN ADVANCE at the studio, in the monthly on-line newsletter and on the Website. It is the parents/guardians responsibility to keep informed on these and other due dates.
Other Fee Policies: All fees (tuition, registration fees, recital performance fees, costume fees, and tickets) are non-refundable. All outstanding balances must be paid in full before costumes are handed out and before any student can perform in the Recital. All unpaid charges as of the 15th of each month are subject to late charge of $10. All accounts must be paid in full before registering for the next session. Accounts with a history of non-payment or non-compliance with studio policies may be barred from registration and may be asked to leave the studio or may be asked to prepay tuition.
DO YOU ACCEPT CREDIT CARDS?
Yes, RDC accepts all major credit cards. Account charges may also be paid by cash or check.
CAN A CANCEL OR DROP A CLASS?
Yes. You can drop or add a class at anytime (space permitting) and you can withdraw from RDC at anytime but you will be responsible for paying for a full month of classes if you cancel after the 1st calendar day of the month. You may also request that auto debit be stopped at anytime but it will be effective at the beginning of the next calendar month. Your child can finish the month out in the class you are dropping or do make up classes in other classes. Please see RDC’s Make Up Policy. If you want to cancel a class, you must complete a Class Cancellation Notice, sign it and bring the original to the studio. The cancellation will be effective as of the next calendar month. Non-attendance in a class is NOT considered notice that you want to cancel a class. No cancellations will be taken by phone or by email.
Cancellations for July 2018 must be received by 12 noon on Thursday, June 28, 2018. August 2018 cancellations must be received by 12 noon on Saturday July 28, 2018.
September cancellations must be received by 12 noon on Saturday, August 25, 2018.
Camp or Intensive cancellations must be received before the first day of the camp or intensive.
If your child is in a full class and your child has not attended the class for 3 consecutive weeks without a phone call from the parents with a request and payment to maintain his or her space, your child may be dropped from a class to allow others to participate without a refund or credit for tuition paid or owed.
DOES RDC HAVE A DRESS CODE?
Yes – RDC has a dress code – Photos of acceptable dance attire are posted in each lobby. Please see below for basic information. CLICK HERE FOR DRESS CODE & What You Need For Class
DOES RDC ENFORCE ITS DRESS CODE?
Yes – Revolution Dance Center enforces a strict dress code to promote safety, discipline and uniformity in its classes. Proper dress allows instructors to view proper body alignment and muscle use. Dancers who do not dress appropriately in class will be issued a reminder card. If more than one incident occurs, dancer will be invited to observe class or go home. Parents may be called.
Dance shoes should not be worn outside the studio at any time.
Socks alone are NOT allowed in ANY CLASS
Students must be covered from shoulder to lower hip at all times – No midriff showing – you may be asked to wear a studio tshirt to cover up.
For the safety of our dancers, we ask that NO JEWELRY be worn inside the classroom.
Please note that Dancers not respecting the Studio Dress Code will (1) be given a reminder card and (2) asked to observe class with no make up being issued.
DO YOU HAVE PLACEMENT CLASSES?
Why Should My Child Be Evaluated?
Every studio has different class level structures, so if you have had previous instruction elsewhere those class “levels” are not necessarily comparable to RDCs level structure. Students with prior dance experience are evaluated upon arrival at Revolution Dance Center by one of our dance discipline directors so that they can be placed in the correct level based on RDC’s teaching methods and student progression. We believe it is extremely important that your child gets the very best training so they can grow at their speed. We want our students to be challenged but not frustrated or overwhelmed.
Students are placed in classes according to what they have accomplished (the skills that they have learned) during the years they have studied dance. Dedication and natural ability are also considered. When a new student transfers to our studio, it may be advisable for the student to attend several different types of classes in order to determine which dance style class is the best fit. At RDC, we offer six levels of most classes from Beginner (Level 1 for ages 13+) to Elite (Level 6). If a dancer would like to take a class that is Level 3 or higher (Level 2 for Hip Hop) or is designated as Intermediate or Advanced, Level B OR C Ballet for ages 13 and under or Teens or with an * on the schedule, we require them to take a placement class with the specific director of that program. After that class, your child will be recommended for a class level based on the skills, terminology and performance ability they have already achieved. Regardless of age, dancers in each level class will be at the same dance level. Dancers are not “stuck” in any level for a specific length of time. Dancers may be reevaluated at any time during the year and may be moved to a higher level during the year. Some dancers develop skills at a quicker pace, so we want to make sure they are challenged and guided to reach their highest potential. Directors have specific schedule of placement classes at the Front Desk.
For more information about our Placement Classes and Levels, please see the attached information sheet – Class Evaluation Information
Questions? Please ask the Front Desk.
DOES RDC HAVE AN ATTENDANCE POLICY?
Yes, students are expected to be present and on time for all classes. Please notify the school if you expect to be absent. Please arrive promptly, but not more than 15 minutes prior to class time. Parents, please pick your children up promptly at the end of class.
Attendance Policies : Absences must be reported to the Front Desk prior to the beginning of class. RDC reserves the right to have dancers who do not dress in appropriate dance attire or required shoes, sit out of class and just observe or be sent home.
Warm up is critical in preventing injury and to enhance the productivity of the class. DANCERS WILL NOT BE ADMITTED TO CLASS AFTER THE FIRST 10 MINUTES – if your dancer arrives after the first 10 minutes, he/she will need to find a make up class to take. A minimum attendance level will be required. Dancers missing more than 5 classes or 3 consecutive classes after March may not be allowed to participate in the year-end Recital and there will be no refunds of costume or recital fees.
WHAT IS RDC'S MAKEUP POLICY?
General Policy - NOTE POLICY CHANGE
To make up a class, you must call in advance to make sure there is a space available in the class. You will need to get a make up slip from the front desk before class. NO MAKE UPS IN FULL CLASSES OR WITHOUT AN APPOINTMENT.
Summer Session Make Up Information -
Any missed classes may be made up by attending a class of same level or lower and same age range only within the same session. Make ups may be done before the class is actually missed. Summer Classes may only be made up during the 2020 Summer Session. No credits or refunds are given for missed classes. There are no make-up opportunities for Camps, Workshops, or Intensives. RDC is not responsible for tracking missed classes. There are no makeups for classes missed because of holidays, for Unlimited dancers, or for classes missed in a past Session. Make ups cannot be done by siblings or friends.
School Year Session Make Up Information -
Any missed classes may be made up by attending a class of same level or lower and same age range only within the same CALENDAR MONTH. Make ups may be done before the class is actually missed. No credits or refunds are given for missed classes. There are no makeups for classes missed because of holidays, for Unlimited dancers, or for classes missed in a past Session. Make ups cannot be done by siblings or friends.
DO I NEED TO LET THE STUDIO KNOW IF MY CHILD WILL BE ABSENT?
It is not required but please let us know. We would appreciate a phone call.
DO YOU HAVE WAITING LIST?
Yes, if our classes are full, we are happy to put you on a waiting list. Sometimes schedules change. We will call you if the class opens up or if we add a new class of the same type. When we contact students from waiting lists we generally give the family 48 hours to accept the space in the class or we move on to the next potential student. All waiting lists are cleared on January 8, 2018 for school year 2017/2018 as we do not add any students or allow class changes after January 8, 2018.
CAN I WATCH MY CHILD FROM INSIDE THE CLASSROOM?
NOTE POLICY CHANGE
No. Parents, friends and younger siblings are NOT allowed in classrooms during class. This rule helps students keep focused without distraction.
Due to current County of Los Angeles guidelines and social distancing requirements, no parents, siblings or friends may wait in the studio lobbies for students. Parents may wait in cars in the parking lot and pick up students from back doors (leading to parking lot).
DO YOU HAVE A WAITING ROOM?
Due to County of Los Angeles Guidelines, our waiting areas are currently closed. Parents or guardians must wait in their cars in the back parking lot to pick up their child from class.
Please ask for assistance before entering the RDC store and NO UNSUPERVISED CHILDREN IN THE RDC store. Only 1 customer at a time may be in the RDC Store to observe Social Distancing guidelines.
WHAT IS THE RDC REFUND, RETURN, AND EXCHANGE POLICY?
Revolution Dance Center is a small family owned business. We offer a small selection of dance shoes, tights, leotards, ballet skirts & children’s tutus, dance bags and other dancewear and RDC signature wear for the convenience of our customers in the RDC Store located at RDC Main – 2287 Honolulu Avenue (next to Tom’s Toys). The RDC Store carries all leotards, skirts, tights and ballet shoes required in RDC’s Ballet Dress Code. The RDC Store does not carry pointe shoes or wide widths but we can refer you to local merchants for those items.
RDC accepts items purchased from the RDC store for return, exchange or refund within 30 calendar days of the date of purchase. A paper receipt is required for ALL returns, exchanges or refunds. Returned items must be unworn, in the original package and have the original tag. No returns, exchanges or refunds on tights that have been removed from the package. Sale items and Halloween costumes are FINAL SALE – no returns, exchanges or refunds.
As a small business, we cannot make exceptions to our return policy. thank you for your understanding.